Cancellations, Returns and Exchanges

At Carraro Fine Jewelry we pride ourselves on delivering exceptional quality pieces. We test all our diamonds and all our pieces undergo rigorous quality assurance tests before they get shipped. However, there could be instances where you are not satisfied with your purchase.

Our cancellation and return policy guarantees your right of withdrawal, according to EU and Danish law, and extends it further. In case you find a flaw or production defect upon receiving your purchase, please refer to our “Warranty Claim” section below.

Any cancellations and returns must be accepted in writing by Carraro Fine Jewelry and shipped by the customer following instructions within the window of 30 days from the date of being received. 

For our jewelry items (earrings, necklaces and bracelets) you have the right to cancel, return or exchange your order from the moment you place the order until 30 days from the date you receive your order.

Final Sale Policy for Rings

Please note that we cannot offer cancellations, returns or exchanges for custom orders, engraved or otherwise personalized items, or pieces altered (resized or modified) by a third-party jeweler. 

All sales of rings from Carraro Fine Jewelry are final. All rings are customized with your choice of metal, size, carat and engraving, and therefore cannot be canceled, exchanged or returned. 

Ring Resizing

In the event that a ring you ordered from Carraro Fine Jewelry does not fit properly, we recommend that you visit a local jeweler for resizing. This approach is more cost-effective and faster for the customer, as we are unable to offer competitive pricing and timing at this time. 

If resizing were handled through Carraro Fine Jewelry, it would require shipping the ring back to the manufacturer, resulting in additional costs and longer wait times for you. Most local jewelers can resize rings safely and efficiently, ensuring a comfortable fit without the added expense and delay.

By completing your purchase, you acknowledge and agree to these Terms of Service regarding final sales and resizing recommendations.

Order Cancellations - Right of Withdrawal

NB: Order cancellations apply only to non-personalized earrings, necklaces and bracelets.

If you regret your order, you can cancel it by contacting us either via the form on our contact page with the subject “Cancellations/Returns/Exchanges” or via email at info@carrarofinejewelry.com with the same email you used when you completed the purchase, and include your full name and order number. 

If your order has not been shipped to you yet, we will simply cancel your order and you will not be charged. If you have been charged already, you will be refunded. 

If the order has already been shipped to you, please accept the package anyway and follow the instructions below to start a return. Please note that the return delivery costs and any extra delivery-related costs will be deducted from your refund.

30-Day Order Returns or Exchanges

NB: Order returns and exchanges apply only to non-personalized earrings, necklaces and bracelets.

You have the right to return or exchange any non-personalized item purchased on carrarofinejewelry.com within 30 days of receiving it. The deadline is met if you ship the order back to us before the 30-day window has expired.

To start a return or exchange:

To return and/or exchange your order, please contact us via the form on our contact page with the subject “Cancellations/Returns/Exchanges” or at info@carrarofinejewelry.com with the same email you used when you completed the purchase, and list: 

1. Your full name (as stated in the order receipt)
2. Your order number
3. The date in which you received your purchase
4. Reason for return 
5. If applicable, for exchanges: link to the item(s) you would like in exchange

Once we have received your email and confirmed you qualify for a return or exchange, we will email you a return slip to print.

For returns, please note that the return delivery costs and any extra delivery-related costs will be deducted from your refund.

When exchanging an item, you will need to cover the cost of return shipping and any price difference, if the item is more expensive. If the item is less expensive than the one you originally purchased, you will need to cover the cost of return shipping and you will be partially reimbursed with the difference in price between the items.

Pack everything in the same way you received it. Make sure that everything that was included in the delivery is included in the package. Seal the package thoroughly with tape and attach the return slip over the original delivery slip. All returns should be shipped to: C Labs ApS, Havneholmen 70, 2 th, 1561 Copenhagen, Denmark.

Please save the postal receipt as proof that you have delivered the package to the carrier. Carraro Fine Jewelry isn’t responsible for any missing parcels that are not shipped following the above steps. 

Once we have received your parcel, we will inspect the jewelry to ensure you qualify for a refund, and process the refund of all payments received from you, minus the return delivery costs and any extra delivery-related costs, without undue delay and in any case no later than 14 days from the date on which we receive the purchased item(s) back.

Important: Upon delivery, you must ensure to return the jewelry with the tag attached, the original packaging (both the blue cardboard box and the velvet box) and the original diamond certificate(s), if included in your order. The returned jewelry, packaging and diamond certificate must be in brand new condition, unworn, undamaged, unaltered, and without any sign of usage. We reserve the right to refuse any return if any of the items included in the original parcel is compromised, missing or damaged, or if the jewelry tag is missing, or has been cut or damaged.

Warranty Claims

Carraro Fine Jewelry provides a 2-year warranty from the purchase date to cover any production defects. The warranty is subject to acceptance and compliance with the Carraro warranty conditions. Each warranty claim is evaluated individually.

The warranty covers manufacturing defects that can be attributed to Carraro Fine Jewelry, e.g. defective prongs, defective clasps in chains and bracelets, finishings defects, but does not cover damage to the jewelry created by accidents or improper use.

The warranty is void if, after inspection by Carraro Fine Jewelry, the item presents any evidence of mechanical or chemical damage generated by improper use. Improper use includes, but is not limited to: improper storage, improper cleaning, damage resulting from improper wearing, e.g. during exercise, or in chlorinated pools.

The warranty does not cover normal wear and tear. For example, the wearing off of rhodium plating on white gold jewelry is considered normal wear and tear and therefore does not constitute a manufacturing defect. 

To submit a claim:

If you wish to submit a claim within the 2 year warranty period, you must do so in writing via email at info@carrarofinejewelry.com with the same email you used when you completed the purchase. 

When filing a warranty claim, please always include:

• the subject “Warranty Claim” 
• your full name 
• order number
• the date in which you purchased the item(s)
• the reason for your claim
• photos of the item showing the production defect

Once we have received your message, we will contact you within a few working days via email with instructions on how to send us the item to inspect.

Please note that the cost of insured return shipping to process any warranty claim is on the customer.

Please allow us between 10 to 15 working days after we receive your return to inspect the jewelry to ensure you qualify for a repair or exchange. Once we have completed the inspection, we will follow up with information on either a repair or replacement of the item.

Read here the complete Terms of Service.